Cleave Global’s technical and help desk solutions are customized to meet unique requirement of clients. Our multi-tiered approach allows optimal flexibility in internal processes. It provides 24*7 appropriate help desk support for an innumerable range of services and product lines. Innovative technology is used to provide state-of-the-art software maintenance and system troubleshooting meant for supporting the customers. Help desk team generally supplies site administrators, end users, and technical support personnel with operational support for user-related questions and problems apart from maintenance support for system problems or equipment failures.

	Help Desk
	Technical Help Desk
	E-Mail Management
	Web Support
	Online Chat
	Data Entry

Help Desk Support: Services
The help desk support services have been elaborately defined.

Help Desk
Cleave Global’s operators receive customer calls taking down their queries and dealing effectively with the varied customer problems and resolving them with expertise. These calls may be related to a product enquiry, a problem faced by customers or a simple account status query.

Technical Helpdesk
Cleave Global believes in providing excellent and qualitative technical support to organizations globally. The fine combination of domain knowledge & experience functions as its chief expertise required for flawless technical solution. Customers take ample advantage out of it. This even provides customized after-hours support, selected-hours or 24x7 support.

Email Management
This service is in a way considered as an important service vital for the overall smooth functioning of any business. Nowadays, any business needs to have an e-mail center to manage its customer queries. Covering a wide range of services, customers are easily dealt with using services like technical support, transaction verification, order fulfillment and problem resolution etc. The service help in achieving objectives like improved response time and enhanced quality of response. It helps in handling the email traffic with efficacy and provides high quality, quick & accurate replies to customers’ queries.

Web Support
Considered as major life support systems for a BPO company to continue thriving, web support segment has a major role to play. The comprehensive Internet Sales & Marketing services ensured by the company to generate abundant revenues for the clients make the web support services very crucial. As these help in providing a return on investment in a fraction of seconds, there comes in the most significant role of the web support section in a BPO infrastructure. It is executed broadly using email marketing and telemarketing methods. It deals extensively with both small and medium sized businesses allowing them to concentrate on their core business operations. The maintenance and site updation, however, becomes the top priority for the web team to handle.

Online Chat
The online chat support aids the representative to make customers available with web alliance and co-browsing help. This direct communication helps the customer to get solution on any problem related to product or services, software or hardware. The web collaboration make the representative and customer share the same display while the further co-browsing offers him the ability to move forward screens to the visitor. This facilitates customers with after sale service. It deals extensively with product queries, website navigation help and guided tour, complaint registration and resolutions as well as marketing services.

Data Entry
Cleave Global is equipped with Data entry from scanned images or from physical documents. It makes use of upgraded software coupled with hardware technology, which makes the task quite smooth and leads to accurate data entry. The expertise further simplifies the paper management task, which involves easy moving of large volumes of documents or images through an organized conversion process. The sole objective in this process remains the protection of the customer's data during data entry with stringent security procedures.